“Our reps read them between calls,” Sochala says, “and it can really help them to show their prospects that they are on top of things like new features and future plans.”Īs the sales department grew, Sochala realised that Slack could also be used as a productivity tool. The salespeople also subscribe to channels like #competitor-updates and #product-updates for easily digestible updates on company developments. The three main sales groups-outbound sales development reps (SDRs), inbound SDRs and account executives-have their own channels, and there is a global channel where everyone can share information about deals, competitors and prospects. Supercharging sales productivity with Slack integrationsįrom the start, Andreï Sochala, Aircall’s sales VP, used Slack to foster communication within the sales department and the wider company. Here’s a look at how Slack has become an essential part of Aircall’s business and its toolkit for success. Work processes have been streamlined and automated, saving time and giving its more than 500 employees space to concentrate on higher-value tasks. Salespeople can easily share information and react quickly to leads. With Slack app integrations, the company has boosted productivity across every department. And as Aircall has grown, Slack has become the place where the majority of its work gets done.
The company chose Slack as its communications platform early on, preferring channels -a central place for sharing messages, tools and files-to email inboxes, where messages can get lost or forgotten. This mission accelerated in the past year as Aircall helped many SMBs shift to new work usage with an easy-to-install, easy-to-use solution. Aircall believes that flexibility in the workplace, should it be remote, hybrid or onsite, needs to focus on helping the teams and their end customers. To date, the company has more than 8,500 clients worldwide. The cloud-based voice platform integrates with 100-plus existing softwares, notably the most popular CRM and help-desk tools, to create the perfect custom setup for any sales or support team.įounded in 2014 in France, Aircall has scaled rapidly, with offices in Paris, New York, Madrid and Sydney. Aircall’s mission is to make business phone solutions and workflows as easy to manage as any other business communication tool.
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